Zara
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Activity overview
Latest activity by Zara-
Zara created an article,
How do I report a damaged bike?
If an e-bike is damaged, we recommend that you choose another one for your trip and report the incident through the "Report a problem" service of the app, through the website or by contacting our C...
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Zara created an article,
I’ve had an accident! What do I need to do?
Please let us know about the accident as soon as possible by emailing support@rideondundee.com and letting us know the details. To request a refund of your trip costs you'll need to send us a po...
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Zara created an article,
What are you doing to protect against Covid-19?
We are committed to providing a safe e-bike scheme for you and have in place the following measures: Regular deep cleaning of our bike fleet Giving protection kits to our maintenance team to use...
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Zara created an article,
Where can I find information about Coronavirus and local guidelines for Dundee?
Please refer to the following websites: Dundee City Council: https://www.dundeecity.gov.uk/coronavirus-covid-19 Scottish Government: https://www.gov.scot/coronavirus-covid-19/ UK Government: ht...
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Zara created an article,
How often are the bikes checked?
Our maintenance team checks the system regularly in order to make sure that all bikes and docks are in proper working conditions and ready to be used. Although we're regularly performing mainten...
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Zara created an article,
Can I lock the bike with a personal lock?
You can choose to do this but you will be liable for any damage to or loss of the bike during your rental. Please also be aware that if you decide to stop temporarily during a trip - and use you...
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Zara created an article,
Can the e-bikes be used at night?
Yes! Our e-bike has a front light, rear light, rear reflectors and also brake lights to make it safer for you to ride at any time of the day. In addition, all stations are located in well lit publi...
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Zara created an article,
Do I need to wear a helmet?
Wearing a helmet on a bicycle is not legally required in the UK at this time. However, we recommend wearing one for your own safety.
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Zara created an article,
What is considered a misuse of the service?
We encourage users to take care of the system. We really want you to enjoy a safe ride - for this it is important to keep the stations and e-bikes in good condition as well as be respectful towards...
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Zara created an article,
Am I insured whilst using the service?
Yes, you are completely insured while using the e-bike but remember that your belongings aren’t, so be careful when you place your personal objects into the basket and your device in the mobile hol...