How do I report a damaged bike?

If an e-bike is damaged, we recommend that you choose another one for your trip and report the incident through the "Report a problem" service of the app, through the website or by contacting our Customer Service Team. You should always inspect your chosen e-bike before use, to allow for a smooth and uneventful trip!

If you find any trouble during the trip, please park the e-bike as soon as possible at any of our stations and report the incident through the "Report a problem" service of the app, though the website or by contacting our Customer Service Team.

We strive to offer the best e-bike sharing service in the market, so that we review and maintain our equipment on an ongoing basis to make sure that your trip will be comfortable and safe.