Safety and Security

What are you doing to protect against Covid-19?
We are committed to providing a safe e-bike scheme for you and have in place the following measures:   * Regular deep cleaning of our bike fleet * Giv...
Sun, 7 Mar, 2021 at 8:31 AM
Where can I find information about Coronavirus and local guidelines for Dundee?
Please refer to the following websites: Dundee City Council: https://www.dundeecity.gov.uk/coronavirus-covid-19  Scottish Government: https://www...
Sun, 7 Mar, 2021 at 8:40 AM
How often are the bikes checked?
Our maintenance team checks the system regularly in order to make sure that all bikes and docks are in proper working conditions and ready to be used.  ...
Wed, 11 Nov, 2020 at 3:38 AM
Can I lock the bike with a personal lock?
You can choose to do this but you will be liable for any damage to or loss of the bike during your rental.  Please also be aware that if you decide to s...
Sun, 7 Mar, 2021 at 8:32 AM
Can the e-bikes be used at night?
Yes! Our e-bike has a front light, rear light, rear reflectors and also brake lights to make it safer for you to ride at any time of the day. In addition, a...
Thu, 25 Mar, 2021 at 5:02 AM
Do I need to wear a helmet?
Wearing a helmet on a bicycle is not legally required in the UK at this time. However, we recommend wearing one for your own safety.
Fri, 12 Feb, 2021 at 1:21 PM
What is considered a misuse of the service?
We encourage users to take care of the system. We really want you to enjoy a safe ride - for this it is important to keep the stations and e-bikes in good c...
Thu, 25 Mar, 2021 at 4:48 AM
Am I insured whilst using the service?
Yes, you are completely insured while using the e-bike but remember that your belongings aren’t, so be careful when you place your personal objects into the...
Sun, 7 Mar, 2021 at 8:33 AM