Using the e-bikes

What is a trip?
To hire an e-bike, you’ll need to open a trip.  As soon as you unlock an e-bike, it means that you’re opening a trip (starting a hire).
Thu, 15 Oct, 2020 at 4:37 AM
How do I unlock a bike?
Before you can open a trip you’ll need to have an active plan (Day Pass or Subscription), and either a Physical KeyCard or a Virtual KeyCard linked to your ...
Sun, 7 Mar, 2021 at 8:30 AM
How do I use the e-bike?
It’s very simple and straightforward to ride an e-bike. The only major difference is that an e-bike is able to give you extra power/assistance when needed. ...
Mon, 30 Nov, 2020 at 7:59 AM
Can I return the e-bike to any station?
Yes! Our e-bikes can be returned to any of our docking stations located around Dundee. You can view the availability of docks via the Ride On UK app or ...
Fri, 5 Mar, 2021 at 7:20 AM
Can I stop between stations?
Yes.   Please note - While you have an open trip, you are responsible for the e-bike. This means you are liable for any costs and penalties incurred as ...
Sun, 7 Mar, 2021 at 8:30 AM
Can I ride the bikes on pavements?
Our e-bikes should be ridden on cycle lanes or on the road, adhering to the road rules. We encourage you to always think about safety: yours and of people...
Thu, 15 Oct, 2020 at 4:44 AM
What do I do if the bike runs out of charge while I am using it?
From the time the e-bike is released, there should be enough battery to complete a trip in under 4 hours. If for some reason your trip is over 4 hours lon...
Thu, 15 Oct, 2020 at 4:41 AM
What do I do if I have returned my e-bike but the trip is still showing as “open”?
If this happens, please contact the Customer Service team straight away and provide the e-bike number, the station and the dock number where you tried to cl...
Thu, 15 Oct, 2020 at 4:44 AM
What’s the top speed of the e-bikes?
Our e-bikes are limited to a maximum speed of 15 MPH in line with legal requirements. 
Thu, 15 Oct, 2020 at 4:41 AM
What do I do with the bike when I’ve finished my ride?
To close the trip at the end of your ride, you will need to return the e-bike at any of our docking stations. All trips must start and end at the station an...
Tue, 8 Dec, 2020 at 6:40 AM