KeyCards

What is a KeyCard?
To use Embark Dundee you will need either a Physical or Virtual KeyCard. The Physical KeyCard can be ordered from the app or website and collected from any ...
Fri, 12 Feb, 2021 at 1:17 PM
What do I do if my Physical KeyCard is lost/stolen?
Please let us know through the app or the website, if you have lost or someone has stolen your KeyCard.  In the “My Account” section, you’ll see the opt...
Thu, 15 Oct, 2020 at 4:28 AM
Where can I collect my Physical KeyCard?
Please note: the Physical KeyCard is not yet available in Dundee. You can collect your Physical KeyCard at any of our kiosks using the code you will hav...
Fri, 12 Feb, 2021 at 1:17 PM
Can I pre-book a bike or a dock without a KeyCard?
No, you must hold an active Virtual or Physical KeyCard to book an e-bike or dock.   If you choose a Physical KeyCard, you will need to have collected t...
Thu, 15 Oct, 2020 at 4:32 AM
How do I link my account with the Virtual KeyCard to my mobile device?
If you buy a Virtual KeyCard from your mobile device, this KeyCard will be automatically linked to this device. If you purchase a Virtual KeyCard from the...
Thu, 15 Oct, 2020 at 4:29 AM
How can I link my Virtual KeyCard to another mobile device?
Your Virtual KeyCard can only be linked to one mobile device. If you want to change the mobile device linked to your Virtual KeyCard, you just need to lo...
Thu, 15 Oct, 2020 at 4:30 AM
What should I do if I cannot open a trip with the Virtual KeyCard?
There may be different conditions that do not allow you to open a trip. For example, balance due, another trip open or an expired plan.  You’ll see the reas...
Fri, 12 Feb, 2021 at 1:19 PM
Can I have both Physical and Virtual KeyCards at the same time?
Unfortunately, it’s not possible to hold KeyCards in both formats. When you purchase a plan, you will need to choose which format is better for you - We r...
Thu, 15 Oct, 2020 at 4:31 AM
I’ve put the Physical KeyCard into the kiosk and I cannot get it back
Note: kiosks will be arriving in Dundee as part of our Phase 2 deployment and are not available at this time. It’s really important that the Physical Ke...
Sun, 7 Mar, 2021 at 8:35 AM