Pricing / Payments

How much does Embark Dundee cost to use?
There is a choice of pricing plans available, from hourly rates to fixed tariffs and memberships, so you will be able to find a plan to suit your needs. All...
Sun, 7 Mar, 2021 at 8:43 AM
What is a plan?
A plan is simply the pricing option that you choose for using the e-bike scheme.
Thu, 15 Oct, 2020 at 4:08 AM
How do I buy a plan?
You can choose and pay for a plan on either the app or the website. The details of each plan including cost, how they work and any conditions/restrictions a...
Wed, 11 Nov, 2020 at 3:35 AM
Can I buy a plan in cash?
Unfortunately, we don’t accept cash. You need a valid payment card to use our system - We accept Visa, Mastercard and Maestro. You need to purchase a plan t...
Thu, 22 Oct, 2020 at 10:43 AM
Why do I need to include my credit card number before opening a trip?
For security reasons, we need you to enter your credit card number. Both day-passes and subscriptions are charged upon purchase. We charge any cost related ...
Wed, 11 Nov, 2020 at 3:35 AM
Can I switch to a different plan?
Of course! You can always change to another plan. It’s not possible to have more than one active plan linked to the same account, but we do allow users to...
Thu, 15 Oct, 2020 at 4:14 AM
How do I delete one of my payment methods (credit cards)?
To delete one of your payment methods, you will have to contact our Embark Dundee Support team at and request the credit card to...
Thu, 15 Oct, 2020 at 4:17 AM
How do I deactivate my account?
You will be always able to deactivate your account. In the “My Account” section, you’ll find the “Delete My Account” option, from where you’ll start the pro...
Thu, 15 Oct, 2020 at 4:18 AM
How can I activate a plan again after deleting all my payment methods?
It is easy to manage your payment methods in the “My Account” section on both the app and the website. Once a valid credit or debit card is added to your ...
Thu, 15 Oct, 2020 at 4:24 AM
I am not able to cancel my plan
If you are having problems cancelling your plan, it may be for one of these reasons:  You have a pending payment  You have an open trip  You have...
Thu, 15 Oct, 2020 at 4:24 AM