Your Account

How do I register for the Embark Dundee scheme?
You can register using our website, app (Ride On UK) or at one of our kiosks – just follow the simple instructions.   Note: kiosks will be arriving in D...
Sun, 7 Mar, 2021 at 8:35 AM
Can I hire multiple e-bikes with one account?
Currently, users are not able to book more than one bike per account. As such anyone wanting to use the service will need to register and set up a separ...
Sat, 27 Feb, 2021 at 8:08 AM
What kind of information do I need to provide to register?
Embark Dundee will only ask you for basic information at registration (email, phone number and password), although you have the option to create a profile l...
Thu, 15 Oct, 2020 at 4:10 AM
Can I have more than 1 account?
Your account is linked to one email address so, if you would like to have more than 1 account, you will need to create accounts with different email address...
Thu, 15 Oct, 2020 at 10:00 AM
What should I do if I have not received my validation email?
The validation email is needed to activate your account.  It’s good to allow some time for it to arrive in your inbox and also to check your Junk/Spam folde...
Thu, 15 Oct, 2020 at 4:11 AM
How can I keep logged in to my account?
To keep logged in, just select this option on the website and/or in the app. For security reasons this option is unavailable at kiosks.
Thu, 15 Oct, 2020 at 4:06 AM
What should I do if I forget my password?
Both the app and the website have a “forgot my password” section in the Login screen. Just click the button and follow the instructions to reset your passwo...
Thu, 15 Oct, 2020 at 4:11 AM
Can I change my username?
Usernames are generated automatically. The username is just the way we identify your account. You don’t need to keep a record of it, because if you have a...
Thu, 15 Oct, 2020 at 10:00 AM