General

Who operates the Embark Dundee scheme?
The e-bike scheme is operated by Ride On on behalf of Dundee City Council. Ride On are an established company who also run e-bike schemes in Leicester and M...
Sun, 7 Mar, 2021 at 8:27 AM
What are e-bikes?
An electric bike is just like a standard bicycle, but with an electric motor and battery attached. It can make for faster journey times and sweat-free trave...
Thu, 15 Oct, 2020 at 3:33 AM
How many docking stations are available?
You can see all the current stations and available bikes/docks at kiosks, the app or website www.rideondundee.com. Plans for our next phase of docking s...
Sun, 7 Mar, 2021 at 8:43 AM
What age do you need to be to use Embark Dundee?
For health and safety reasons, the minimum age to use the scheme is 16 years old. As part of registration, users will need to confirm that all the infor...
Wed, 11 Nov, 2020 at 3:34 AM
How can I book an e-bike/dock?
You can book an e-bike or dock through the app and the website. You just have to visit the Map section and decide between booking an e-bike or a dock. Once...
Thu, 15 Oct, 2020 at 4:10 AM
Can I change the language in the app?
The Ride On UK app for Embark Dundee is only available in English. 
Thu, 15 Oct, 2020 at 3:40 AM
I am disabled – can I use the Embark Dundee scheme?
E-bikes can help enable cycling for people with some disabilities. To discuss current options or specific support for your needs, please contact Customer Se...
Thu, 15 Oct, 2020 at 4:10 AM
I am not comfortable riding a two wheeled bike. What options do I have?
All our electric bikes have two wheels. At the moment, we don’t offer additional options. 
Thu, 15 Oct, 2020 at 3:42 AM
Are there any options for family bikes?
At the moment, we don’t offer additional options. 
Thu, 15 Oct, 2020 at 3:42 AM